OZO Returns

Online Purchases

Due to the complex temperature and packaging requirements for shipping our perishable plant-based proteins, we unfortunately cannot accept returns. If you experience an issue with your order, please email: 

e-commerce@eatplanterra.com or call 1-833-413-0252.  

When emailing, please include your:

- order number

- damaged product item description

- condition of damaged product upon arrival

- photo  

We’ll do everything we can to make it up to you!

In-Store Purchases

Any returns or refunds for products purchased from a grocery store or from another location other than our website should be directed to where the product was purchased.